Privacy Policy

Your privacy is important to us at WATECH Network Solutions

Last Updated: December 28, 2025

WATECH Network Solutions Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for our services or create an account
  • Submit immigration applications or consultation requests
  • Contact us through forms, email, or phone
  • Subscribe to newsletters or marketing communications
  • Use our ICT support, call center, or other services

This information may include: name, email address, phone number, postal address, passport information, employment details, financial information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and links clicked
  • Referring website addresses
  • Device identifiers and location data

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To provide, maintain, and improve our services, including immigration consultancy, ICT support, call center operations, and logistics services
  • Communication: To respond to your inquiries, provide customer support, and send important updates about your services
  • Processing Applications: To process immigration applications, visa requests, and other official documentation
  • Marketing: To send promotional materials, newsletters, and updates about our services (you can opt-out anytime)
  • Analytics: To analyze website usage, improve user experience, and develop new features
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
  • Security: To detect, prevent, and address fraud, security breaches, or other potentially harmful activities

3. Disclosure of Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processors, cloud hosting, email services)
  • Government Agencies: With immigration authorities, embassies, or other government bodies as required for processing applications
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share your information

Important Note

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures for staff members
  • Secure data storage with reputable cloud service providers
  • Staff training on data protection and privacy practices

Security Disclaimer

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access

Request access to the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Restriction

Request restriction of processing under certain circumstances

Portability

Request a copy of your data in a portable format

Opt-Out

Unsubscribe from marketing communications at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

Contact Us

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website so we can improve it.

Marketing Cookies

Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information, please see our Cookie Policy.

7. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-Party Services We May Use:

Analytics Services (e.g., Google Analytics)
Payment Processors
Email Service Providers
Social Media Platforms

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

WATECH Network Solutions Ltd

Physical Address:

Jogoo Road, City View B Building, 1st Floor
Opposite Mogas Gas Station
Nairobi, Kenya

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM EAT

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

By using our services, you consent to the transfer of your information to countries outside Kenya, including those that may not have the same level of data protection as your home country.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

  • The nature of our relationship and services provided
  • Legal and regulatory requirements
  • Ongoing immigration application processes
  • Dispute resolution and legal defense

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date at the top of the page
  • Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Your Privacy Matters to Us

At WATECH Network Solutions, we are committed to maintaining the trust and confidence of our clients. We will continue to protect your personal information with the highest standards of security and privacy.

Have Questions? Contact Us

Privacy Policy

Your Privacy is Our Priority

Last Updated: December 28, 2025

Introduction

Welcome to WATECH Network Solutions Ltd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services or create an account
  • Apply for immigration services or consultations
  • Contact us through our website or email
  • Subscribe to our newsletters or marketing communications

This may include:

Name, email address, phone number, mailing address, passport information, identification documents, employment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and referring website
  • Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

Process your applications, provide consultations, deliver our services, and communicate with you about your requests.

Security & Compliance

Verify your identity, prevent fraud, comply with legal obligations, and protect our services and users.

Improvement & Analytics

Analyze usage patterns, improve our website and services, and develop new features based on user needs.

Marketing Communications

Send newsletters, updates, promotional materials, and information about our services (with your consent).

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

With third-party vendors who help us operate our business (payment processors, IT services, marketing partners).

Legal Requirements

When required by law, legal process, or government authorities (immigration offices, embassies, regulatory bodies).

With Your Consent

When you explicitly authorize us to share your information with specific third parties.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Important: We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Secure Servers

SSL/TLS encryption for data transmission

Access Controls

Limited staff access to personal data

Regular Audits

Security assessments and updates

Data Backups

Regular encrypted backups

Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal information, subject to legal obligations.

Right to Object

Object to processing of your personal information for marketing purposes.

Right to Data Portability

Request a copy of your data in a structured, machine-readable format.

To Exercise Your Rights

Contact us at:

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.

Essential Cookies

Required for website functionality (login sessions, security features).

Analytics Cookies

Help us understand how visitors use our website (Google Analytics).

Marketing Cookies

Track your activity for targeted advertising (requires consent).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Active clients: Duration of business relationship plus 7 years
  • Marketing data: Until you unsubscribe or request deletion
  • Website analytics: Up to 26 months
  • Legal records: As required by Kenyan law and regulations

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices of these third parties.

We recommend reviewing the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Kenya, particularly when working with immigration authorities, embassies, or international partners. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Immigration Services

Data shared with immigration offices and embassies as required for visa applications

Data Protection Standards

We use standard contractual clauses and ensure adequate protection measures

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if we have your email address)
  • Displaying a notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Information

WATECH Network Solutions Ltd

Jogoo Road, City View B Building
1st Floor, Opposite Mogas Gas Station
Nairobi, Kenya

Business Hours: Monday - Friday, 8:00 AM - 5:00 PM EAT

Legal Compliance

This Privacy Policy complies with:

  • Kenya Data Protection Act, 2019
  • Office of the Data Protection Commissioner (ODPC) guidelines
  • International data protection standards

Have Questions About Your Privacy?

Our team is here to help you understand how we protect your data and answer any privacy-related questions you may have.