Legal Terms & Conditions
Welcome to WATECH Network Solutions Ltd ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and products.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Important: Please read these Terms carefully before using our services.
Refers to all services provided by WATECH Network Solutions Ltd, including immigration consultancy, ICT support, call center services, express services, logistics, branding and events, and community foundation programs.
Refers to any individual or entity that accesses or uses our services.
Includes all text, graphics, images, data, information, software, and other materials available through our services.
You must meet the following requirements to use our services:
Visa applications, work permits, residency permits, and immigration consultancy. We act as intermediaries between clients and immigration authorities.
Technical support, IT infrastructure, software solutions, and technology consulting services.
Professional call center operations, customer service, and communication management.
Express services, logistics, branding and events, community programs, and business consultancy.
Service availability and features may vary by location and are subject to change without notice.
You agree to provide accurate, current, and complete information when using our services, particularly for immigration applications where false information may result in application rejection or legal consequences.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access.
You agree NOT to:
You agree to provide requested documents and information within specified timeframes. Delays may result in missed deadlines, rejected applications, or additional fees.
Fees for our services are outlined in our service agreements or quotations. Prices are subject to change without notice.
Payment is required as follows:
Important: Professional service fees are generally non-refundable once work has commenced. Government fees and third-party charges are non-refundable under all circumstances. Refund policies will be clearly stated in your service agreement.
We provide professional immigration consultancy services and assist with application preparation. However, we cannot guarantee visa or permit approval. All decisions are made solely by immigration authorities, embassies, or government agencies.
WATECH Network Solutions acts as a consultancy and intermediary service. We:
You are responsible for the accuracy and completeness of all information provided. You must meet all eligibility requirements set by immigration authorities. We are not liable for rejections based on incomplete information, misrepresentation, or failure to meet requirements.
All content, features, and functionality on our website and in our services are owned by WATECH Network Solutions Ltd and are protected by international copyright, trademark, and other intellectual property laws.
We retain all rights to our branding, logos, website design, software, content, and proprietary materials.
We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal or business purposes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Professional Standards: While we strive for accuracy and professionalism, we make no warranties regarding the timeliness, accuracy, or completeness of our services.
You agree to indemnify, defend, and hold harmless WATECH Network Solutions Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
We reserve the right to suspend or terminate your access to our services immediately, without prior notice, for:
You may discontinue use of our services at any time. However, fees already paid are non-refundable, and you remain liable for any outstanding payments.
Effect of Termination: Upon termination, your right to use our services ceases immediately. We may delete your account and data in accordance with our Privacy Policy.
We treat all client information with strict confidentiality. However, we may disclose information when:
Required by law, court order, or government authorities
Necessary for processing applications with immigration offices and embassies
When you explicitly authorize us to share information
With trusted third-party service providers under confidentiality agreements
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to conflict of law principles.
In the event of any dispute arising from these Terms or our services:
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
We will notify you of material changes via email or prominent notice on our website. It is your responsibility to review these Terms periodically.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
If you have any questions about these Terms of Service, please contact us:
WATECH Network Solutions Ltd
Jogoo Road, City View B Building
1st Floor, Opposite Mogas Gas Station
Nairobi, Kenya
You acknowledge that you have read, understood, and agree to be bound by these Terms of Service.